Support Services
Strategic Planning
Whether it is for one year, three years, five years, or more, having a well-articulated vision of the key goals, objectives, and performance indicators for your institution is the foundation you need for continuous improvement. Your plan communicates to your employees and other key constituents the values you hold most dear, and your commitment to align day-to-day operations and resource allocations to shared priorities.
Lily Lane Consulting has a proven process to gather broad input and create a work plan to ensure your strategic plan does not become a “shelf-sitter” but rather a guiding document that showcases your unique institutional mission and priorities. Services range from assisting the executive team in creating a timeline and process to full facilitation services and project management.
Technical Writing
All institutions have policies and processes that guide the work of faculty and staff. But are they written down? Are they kept current? Are they broadly communicated and accessible? Memorializing your institution’s key processes in a set of policies, standard operating procedures, and workflows ensures the sustainability of these practices regardless of employee turnover. These documents make the onboarding of new employees efficient and effective, reducing ramp-up time, and accelerating the move to full productivity.
Lily Lane Consulting has created operating manuals, procedures, workflow charts, checklists, and more for organizations in many industries including non-profits, manufacturing, and education. Technical writing services generally stem from facilitated inquiry sessions with subject matter experts in the organization, but can also include branding of current documents for consistency and/or creating a storage library.
Leadership Coaching
Executive leaders, by right of their authority and through their actions, directly influence the well-being of the institutions they serve. Even the most skilled leaders can experience gaps in their abilities, blind spots which can hinder the institution’s progress. Successful leaders acknowledge these opportunities to learn and grow as individuals. Lily Lane Consulting has mentored and coached many such leaders, helping them build a supportive network of “first lieutenants” and a robust set of competencies and approaches with which to navigate the complexities of running an institution of higher education. Services may include one-on-one coaching, scenario planning, and 360 degree assessment, and can be tailored to the unique needs of the individual and institution.
Facilitation
Harnessing the power of the knowledge that exists in an organization can lead to transformational change.
Lily Lane Consulting has facilitated hundreds of large- and small-group sessions including strategic planning, professional development, process improvement, and team development activities. Trained in New York City, Dr. Rood uses a hand’s-on, engaging style to achieve the desired outcome. Services range from behind-the-scenes agenda and activity development working with the institutional facilitator, to full facilitation services.